At Stanleys Shop, we’re committed to providing professional-grade air tools and workshop essentials with reliable delivery. Below you’ll find answers to common questions about our products and services.
About Our Products
What types of products does Stanleys Shop specialize in?
We specialize in professional-grade pneumatic tools and workshop equipment including:
- Air compressors and complete systems
- Pneumatic tools (drills, hammers, sanders, wrenches, etc.)
- Air tool accessories and fittings
- Precision measuring and marking tools
- Job site essentials like barricade tape and chalk lines
Are your tools suitable for professional contractors?
Absolutely. Every tool in our catalog is selected for professional use. We test our pneumatic tools and workshop equipment in real-world conditions to ensure they meet the demands of tradespeople, contractors, and serious DIY enthusiasts.
How do you ensure product quality?
We stand behind every product we sell with our satisfaction guarantee. All tools undergo rigorous testing, and we use tool-specific packaging to ensure they arrive in perfect condition. If any item doesn’t meet your professional standards, you can return it within 15 days.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Yes, we use industry-standard encryption for all transactions. Your payment information is processed securely and we never store sensitive credit card data on our servers.
Can I change or cancel my order after placing it?
You may request order changes within 1 hour of placing your order by emailing [email protected]. After this window, most orders enter our fast processing system and cannot be modified.
Shipping & Delivery
Where do you ship?
We ship worldwide to professionals everywhere, excluding some Asian and remote regions. All potential duties or taxes are calculated at checkout for international orders so there are no surprises.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (Recommended for urgent needs): $12.95 flat rate via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch
How long does order processing take?
Our warehouse team carefully prepares each order in 1-2 business days. We package air tools differently than marking implements to ensure perfect condition on arrival.
Will I receive tracking information?
Yes, you’ll receive tracking details the moment your order leaves our facility in Anchorage, Alaska. Our transparent tracking system lets you monitor your air tools or workshop essentials every step of the way.
What if I need my tools faster than the estimated delivery time?
For time-critical projects, we recommend ordering well in advance. If you have urgent needs, contact our team at [email protected] to discuss expedited options.
Returns & Warranty
What is your return policy?
We offer a 15-day return period from the date of delivery. If any item doesn’t meet your professional standards, simply contact our support team to initiate a return. Items must be in original condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do your products come with a manufacturer’s warranty?
Most of our professional tools include manufacturer warranties. Specific warranty information is provided with each product. Our team can also help clarify warranty terms if needed.
Customer Support
How can I contact customer service?
Our tool experts are available via email at [email protected]. We understand these tools because we use them ourselves, and we’re committed to resolving your questions professionally.
What are your business hours?
Our team operates Monday-Friday, 8:00 AM to 5:00 PM Alaska Time (GMT-8/GMT-9 during daylight saving time). We strive to respond to all inquiries within one business day.
Where is Stanleys Shop located?
Our headquarters and warehouse are located at:
600 West 19th Avenue, Anchorage, AK 99503, USA
600 West 19th Avenue, Anchorage, AK 99503, USA
Additional Information
Why should I choose Stanleys Shop over other suppliers?
Professionals trust us because:
- We specialize in reliable, professional-grade tools
- Our tool-specific packaging ensures perfect condition on arrival
- Transparent shipping with no hidden fees
- Expert support from a team that understands your needs
- Global delivery optimized for tradespeople who can’t wait
Do you offer bulk discounts for contractors?
Yes, we provide special pricing for volume orders. Contact our sales team at [email protected] to discuss your specific needs.
Still have questions? Our team of tool experts is ready to help. Email us at [email protected] for professional assistance with your pneumatic tools and workshop needs.