At Stanleys Shop, we stand behind the quality of our professional-grade pneumatic tools and accessories. We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer straightforward returns and exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in new, unused condition with original packaging
  • All parts, accessories, and documentation must be included
  • Must be returned within 15 days of delivery
  • Original proof of purchase required

Note: For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Air Hose Fittings (once opened)
  • Barricade Tape (cut or used rolls)
  • Marking Chalk (opened containers)
  • Lumber Crayons and Pencils (used items)

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] with your order number and reason for return/exchange within 15 days of delivery.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories. Include a copy of your invoice.
  4. Ship Your Return: Send the package to our warehouse at:
    Stanleys Shop Returns
    600 West 19th Avenue
    Anchorage, US 99503

    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

  5. Processing: Once received, we’ll inspect the item and process your refund or exchange within 3-5 business days.

Refund Information

Refunds will be issued to the original payment method:

  • Credit Card/PayPal: 3-5 business days after processing (processing time may vary by financial institution)
  • Original Shipping Costs: Non-refundable unless the return is due to our error

For exchanges, we’ll ship the replacement item once your return is processed. Shipping costs for exchanges follow our standard shipping policy.

Return Request Template

Use the following template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Stanleys Shop Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Product Details: – Product Name: [Name of Product] – SKU/Item Number: [If available] – Reason for Return/Exchange: [Please specify] Please advise on next steps and provide the RMA number. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We’ll arrange for a replacement or return at no cost to you.

For professional contractors and tradespeople with urgent needs, please indicate in your email if you require expedited processing of your return or exchange.